Our Policy

Our Policy

At Kandila Bookstore

We are committed to providing you with a seamless, trustworthy, and enjoyable book-buying experience. Please read through our official store policies guiding purchases, deliveries, returns, payments, and customer support.

PRODUCT AVAILABILITY

  • All books listed as “Available” on our website are in stock unless otherwise stated.

  • For pre-order or back-order books, estimated delivery timelines will be communicated before payment.

  • Please keep in mind that prices and availability may change without prior notice due to publisher updates and market conditions.

ORDERING PROCESS

  • Though you can contact us for book purchase through  WhatsApp, Instagram, or phone call, PLEASE NOTE: all orders are placed and processed through our website

  • Once your order is confirmed, you will receive an acknowledgment message containing your order details and delivery timeline.

  • For bulk or corporate orders, kindly request a custom quote

PAYMENT POLICY

  • Kandila Bookstore operates a 100% upfront payment policy for all orders.

  • We accept bank Transfer, card Payments (via secure checkout), direct deposit, USSD

  • Payments must reflect before an order is processed.

  • In cases of failed or duplicate transactions, refunds will be issued by your bank within 24–72 business hours.

SHIPPING AND DELIVERY

  • We deliver across Nigeria and selected African countries.

  • Delivery fees vary based on location, courier rates, and package weight.

  • Standard delivery timeline: Same  City: 24–48 hours. Nationwide: 2–7 business days. International: 7–21 business days

  • Once your order ships, you will receive tracking update.

SPECIAL ORDERS

  • Pre-orders require full payment. Delivery timelines for pre-orders are communicated.

  • Pre-order payments are non-refundable except in cases where the publisher cancels release.

  • Bulk purchase attracts discount.

  • Orders by corporate bodies may be eligible for extended payment terms upon agreement.

NOTE: Customers may choose to pick up orders from our designated pick-up locations. Pick-up must be done within 7 days of confirmation of stock; otherwise, admin and storage fees may apply.

RETURN, EXCHANGE AND CANCELLATION POLICY

To ensure the integrity of our books, kindly note:

Eligible Returns/Exchanges
  • Wrong order delivered

  • Books with severe print errors

Conditions for Return/Exchange

  • Report any issues within 24 hours of receiving your order with pictures/videos.

  • Returned books must be in unused, resalable condition.

  • Exchanges will be processed within 3–7 business days.

  • Refunds (where applicable) will be issued as store credit, not cash, unless where otherwise agreed.

Not Eligible for Return

  • Books damaged by customer handling

  • Books already read or used

  • E-books or digital products

  • Clearance or discounted items (final sale)

7. CANCELLATION POLICY

  • Orders may be cancelled within 1 hour of payment.

  • After 1 hour, order processing has begun, and cancellations will attract a restocking or admin fee of 25%. After 12 hour hours, cancellation is not allowed. 

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WHEN GOD WRITES A LOVE STORY
Rated 5 out of 5
We bring you quality prints and rich content birthed by Africans. We make your reading experience memorable. At Kandila Bookstore, we ensure: authentic and high-quality books, transparent communication, fair pricing as well as safe and timely delivery. Your satisfaction remains our priority

AT KANDILA BOOKSTORE, WE CARE

Here, we value and respect your privacy. Your information will never be shared with third parties except for delivery processing. All online payments are encrypted and secure.

Experiencing hitches? Talk to our Customer Support Team.

  • 09166846909
  • 9am-5pm daily
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